Refund Policy
We offer a 7-day return policy for your convenience. If you wish to initiate a return, please ensure that you do so within 7 days of receiving your item*.
To be eligible for a return, please note the following requirements:
- The device, original packaging and user manual, must be in the same condition as when you received it.
- Returns are only accepted for items with manufacturing defects.
- Please provide a receipt or proof of purchase.
Please be aware that any wear and tear on the device may be subject to additional charges.
Return Process:
To initiate a return, please contact us directly at cs@airleo.co. Items sent back without prior notification will not be accepted.
Before returning the item, please: - Take a high-quality 360-degree video, (not more than 0.5 metres away) of the product as a visual record.
- Do not put the product back into the packaging, as our delivery personnel need to inspect it before collection.
Please note that there is a $30 checking fee for collecting and servicing the purchased item within 6 months of purchase. After 6 months, a $70 transportation fee will be added to the $30 checking fee for the collection and servicing of the purchased item.
Regarding refunds, there is a mandatory $70 transportation fee, with an additional $30 checking fee if the item is damaged. Administrative costs for refunds are the customer's responsibility. If you choose our transportation service, both fees will apply. However, if you handle the return transportation yourself, the transportation fee will be waived.
Damages and Issues:
Upon receiving your order, we kindly ask that you inspect it carefully. If you notice any defects or damages, or if you receive the wrong item, please contact us immediately. We will assess the issue and work towards a resolution.
Refunds:
Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed automatically using your original payment method. Please keep in mind that it may take some time for the refund to appear in your account, as processing times can vary. This can take up to 21 working days.
Please feel free to reach out to us if you have any further questions or concerns regarding our refund policy. We are here to assist you.
Privacy Policy
This Privacy Notice (“Notice“) sets out the basis which AIRLEO. (“Airleo“, “we“, “us“, or “our“) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act 2012 (“PDPA“).
This Notice forms part of the terms and conditions governing your relationship with us.
By providing your personal data herein, it shall be deemed that you have agreed to the terms and conditions set out herein, including but not limited to the collection, use and disclosure of your personal data by us.
IMPORTANT Notice: If you do not agree with the terms and conditions in this Privacy Notice, you are advised to terminate your access to our website immediately.
This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
PERSONAL DATA
1. As used in this Notice:
“customer” (or “you” or “your”) means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and
“personal data” means and includes any data about a customer who can be identified from that data such as your name, NRIC or other identification number or document, telephone number, address, email address, gender, date of birth and any other information relating to you which you have provided to us.
2. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
3. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative“) in accordance with the terms and conditions in this Notice.
4. We may collect and use your personal data for any or all of the following purposes:
(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
(d) managing your relationship with us; including establishing a user account with us;
(e) processing payment or credit transactions;
(f) sending you marketing and promotional information relating to our products and services and those of your business partners;
(g) conducting surveys regarding our products and services and our website by ourselves or in conjunction or partnership with a third party;
(h) maintaining and improving our website including its technical and operational capabilities;
(i) conducting or assisting in the investigations, actions or audit checks in respect of the security, safety, operational efficacy, infringement of any proprietary rights, threats and any other misdemeanours or malfeasance relating to our website and/or our products and services including but not limited to protecting our and/or our partners’ rights;
(j) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(k) and any other purposes which are reasonably related to or in connection with any of the above purposes.
5. We may disclose your personal data:
(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or
(b) to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes.
6. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to your employment contract should you be hired) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).
WITHDRAWING YOUR CONSENT
7. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
8. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
9. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.
10. Notwithstanding your withdrawal of consent under Clause 8, your personal data is retained to the extent for any of the aforesaid purposes which it was collected remains valid and for other legal or business purposes for which retention may be necessary.
ACCESS TO AND CORRECTION OF PERSONAL DATA
11. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
12. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
13. We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
PROTECTION OF PERSONAL DATA
14. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
15. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
ACCURACY OF PERSONAL DATA
16. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
RETENTION OF PERSONAL DATA
17. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
18. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
19. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
COOKIE POLICY
20. A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time. We use cookies to learn how you interact with our content and to improve your experience when visiting our website(s). You can choose to reject or block all or specific types of cookies set by virtue of your visit to an AIRLEO website by clicking on the cookie preferences on our website(s).
21. Please note that most browsers automatically accept cookies. Therefore, if you do not wish cookies to be used, you can change your preferences for AIRLEO websites and/or the websites of any third party suppliers by changing your browser settings. If you reject the use of cookies, you will still be able to visit our websites but some of the functions may not work correctly.
DATA PROTECTION OFFICER
22. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Contact No. : (65) 6741 7088
Email Address : hello@airleo.co
EFFECT OF NOTICE AND CHANGES TO NOTICE
23. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
24. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Effective date : 11/08/2022
Last updated : 11/08/2022
Terms of Use
Welcome to our website. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern AIRLEO’s relationship with you in relation to this website.
If you DO NOT agree with any part of these terms and conditions, please terminate your access and exit our website immediately.
The term ‘AIRLEO or ‘us’ or ‘we’ refers to the owner of the website whose registered address is AIRLEO, Address here. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms and conditions of use:
- The contents of this website is for your general information and use only. They are subject to change without notice.
- We reserve the right to amend, modify or supplement these terms and conditions where we deem appropriate or necessary.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- Unauthorised use of this website may give rise to a claim for damages and/or be reported for criminal act or conduct.
- From time to time, this website may also include links to other websites. These links are provided for your convenience. They do not signify that we endorse the linked website(s). We bear no responsibility for the content of the linked website(s) and you access these linked website(s) at your own risk.
- You must not use our website or any platform operated by us:
- are defamatory, discriminatory or which causes or likely to cause any disharmony or tension among the public or which injures or likely to injure the reputation or sensitivity of any person or entity;
- contain any harmful, offensive, obscene, profane, racially or religiously sensitive, threatening, harassing or otherwise objectionable messages or materials in whatever form;
- contain or provide any false particulars or information to the Company;
- impersonate any person and/or otherwise falsely represent an entity;
- deliver or cause to be delivered any unlawful or illegal materials through our website;
- harvest or gather data, email and other addresses and/or contact information from our website and/or that of other parties;
- do anything which will damage the reputation of or cause any ill-will towards the Company, our website, our products or services;
- remove, modify, edit or otherwise do anything to the content, information or data in our website as well as those of third parties contained in our website;
- aid, abet or act in consort with any person or entity in violation of the terms and conditions herein or any laws, rules or regulations of Singapore and such other jurisdictions the Company is operating in.
- We reserve the right at any time and in our sole discretion to:
- The terms and conditions herein are governed by the laws of Singapore.
We offer a 7-day return policy for your convenience. If you wish to initiate a return, please ensure that you do so within 7 days of receiving your item*.
To be eligible for a return, please note the following requirements:
- The device, original packaging and user manual, must be in the same condition as when you received it.
- Returns are only accepted for items with manufacturing defects.
- Please provide a receipt or proof of purchase.
Please be aware that any wear and tear on the device may be subject to additional charges.
Return Process:
To initiate a return, please contact us directly at cs@airleo.co. Items sent back without prior notification will not be accepted.
Before returning the item, please: - Take a high-quality 360-degree video, (not more than 0.5 metres away) of the product as a visual record.
- Do not put the product back into the packaging, as our delivery personnel need to inspect it before collection.
Please note that there is a $30 checking fee for collecting and servicing the purchased item within 6 months of purchase. After 6 months, a $70 transportation fee will be added to the $30 checking fee for the collection and servicing of the purchased item.
Regarding refunds, there is a mandatory $70 transportation fee, with an additional $30 checking fee if the item is damaged. Administrative costs for refunds are the customer's responsibility. If you choose our transportation service, both fees will apply. However, if you handle the return transportation yourself, the transportation fee will be waived.
Damages and Issues:
Upon receiving your order, we kindly ask that you inspect it carefully. If you notice any defects or damages, or if you receive the wrong item, please contact us immediately. We will assess the issue and work towards a resolution.
Refunds:
Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed automatically using your original payment method. Please keep in mind that it may take some time for the refund to appear in your account, as processing times can vary. This can take up to 21 working days.
Please feel free to reach out to us if you have any further questions or concerns regarding our refund policy. We are here to assist you.
This Privacy Notice (“Notice“) sets out the basis which AIRLEO. (“Airleo“, “we“, “us“, or “our“) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act 2012 (“PDPA“).
This Notice forms part of the terms and conditions governing your relationship with us.
By providing your personal data herein, it shall be deemed that you have agreed to the terms and conditions set out herein, including but not limited to the collection, use and disclosure of your personal data by us.
IMPORTANT Notice: If you do not agree with the terms and conditions in this Privacy Notice, you are advised to terminate your access to our website immediately.
This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
PERSONAL DATA
1. As used in this Notice:
“customer” (or “you” or “your”) means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and
“personal data” means and includes any data about a customer who can be identified from that data such as your name, NRIC or other identification number or document, telephone number, address, email address, gender, date of birth and any other information relating to you which you have provided to us.
2. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
3. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative“) in accordance with the terms and conditions in this Notice.
4. We may collect and use your personal data for any or all of the following purposes:
(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
(d) managing your relationship with us; including establishing a user account with us;
(e) processing payment or credit transactions;
(f) sending you marketing and promotional information relating to our products and services and those of your business partners;
(g) conducting surveys regarding our products and services and our website by ourselves or in conjunction or partnership with a third party;
(h) maintaining and improving our website including its technical and operational capabilities;
(i) conducting or assisting in the investigations, actions or audit checks in respect of the security, safety, operational efficacy, infringement of any proprietary rights, threats and any other misdemeanours or malfeasance relating to our website and/or our products and services including but not limited to protecting our and/or our partners’ rights;
(j) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(k) and any other purposes which are reasonably related to or in connection with any of the above purposes.
5. We may disclose your personal data:
(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or
(b) to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes.
6. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to your employment contract should you be hired) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).
WITHDRAWING YOUR CONSENT
7. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
8. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
9. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.
10. Notwithstanding your withdrawal of consent under Clause 8, your personal data is retained to the extent for any of the aforesaid purposes which it was collected remains valid and for other legal or business purposes for which retention may be necessary.
ACCESS TO AND CORRECTION OF PERSONAL DATA
11. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
12. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
13. We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
PROTECTION OF PERSONAL DATA
14. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
15. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
ACCURACY OF PERSONAL DATA
16. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
RETENTION OF PERSONAL DATA
17. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
18. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
19. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
COOKIE POLICY
20. A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time. We use cookies to learn how you interact with our content and to improve your experience when visiting our website(s). You can choose to reject or block all or specific types of cookies set by virtue of your visit to an AIRLEO website by clicking on the cookie preferences on our website(s).
21. Please note that most browsers automatically accept cookies. Therefore, if you do not wish cookies to be used, you can change your preferences for AIRLEO websites and/or the websites of any third party suppliers by changing your browser settings. If you reject the use of cookies, you will still be able to visit our websites but some of the functions may not work correctly.
DATA PROTECTION OFFICER
22. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Contact No. : (65) 6741 7088
Email Address : hello@airleo.co
EFFECT OF NOTICE AND CHANGES TO NOTICE
23. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
24. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Effective date : 11/08/2022
Last updated : 11/08/2022
Welcome to our website. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern AIRLEO’s relationship with you in relation to this website.
If you DO NOT agree with any part of these terms and conditions, please terminate your access and exit our website immediately.
The term ‘AIRLEO or ‘us’ or ‘we’ refers to the owner of the website whose registered address is AIRLEO, Address here. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms and conditions of use:
- The contents of this website is for your general information and use only. They are subject to change without notice.
- We reserve the right to amend, modify or supplement these terms and conditions where we deem appropriate or necessary.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- Unauthorised use of this website may give rise to a claim for damages and/or be reported for criminal act or conduct.
- From time to time, this website may also include links to other websites. These links are provided for your convenience. They do not signify that we endorse the linked website(s). We bear no responsibility for the content of the linked website(s) and you access these linked website(s) at your own risk.
- You must not use our website or any platform operated by us:
- are defamatory, discriminatory or which causes or likely to cause any disharmony or tension among the public or which injures or likely to injure the reputation or sensitivity of any person or entity;
- contain any harmful, offensive, obscene, profane, racially or religiously sensitive, threatening, harassing or otherwise objectionable messages or materials in whatever form;
- contain or provide any false particulars or information to the Company;
- impersonate any person and/or otherwise falsely represent an entity;
- deliver or cause to be delivered any unlawful or illegal materials through our website;
- harvest or gather data, email and other addresses and/or contact information from our website and/or that of other parties;
- do anything which will damage the reputation of or cause any ill-will towards the Company, our website, our products or services;
- remove, modify, edit or otherwise do anything to the content, information or data in our website as well as those of third parties contained in our website;
- aid, abet or act in consort with any person or entity in violation of the terms and conditions herein or any laws, rules or regulations of Singapore and such other jurisdictions the Company is operating in.
- We reserve the right at any time and in our sole discretion to:
- The terms and conditions herein are governed by the laws of Singapore.