TERMS & CONDITIONS

Subject to the terms and conditions herein, this unit’s warranty is for 12 months against defective parts and manufacturing faults. *The Warranty excludes cosmetics, transportation and servicing.

This unit’s compressor carries a warranty for a period of 5 years from the date of purchase.

This warranty is only valid if all particulars are completed and registered within 14 days from the date of purchase to AIRLEO.


This warranty shall be voided under the following situations:

1. The serial number is removed, altered or defaced.

2. Any unauthorised repairs, alteration or modifications carried out on the unit.

3. The unit has been used for commercial purposes or it has been rented/leased or on loan to other users.

4. Any amendments and alterations to this warranty.


This warranty does not cover:

1. Defect or failure due to accident, misuse, act of God, tampering or abuse.

2. Defect or failure due to improper/incorrect installation, installation to incorrect power supply and usage not in accordance with the operating instructions.

3. Normal wear and tear corrosion, rust, stains or scratches.

4. External parts such as outer case of AIRLEO, electrical parts, cable and other detachable parts or accessories.

5. Labour charges for servicing/replacement of indicated specific spare parts.

6. $50 transportation fee for transporting the unit to and from the service centre. (Should customer opt not to carry in)

7. $30 checking fee for products purchased more than 12 months.

IMPORTANT: Purchase receipt and warranty card must be produced upon request, and parts such as failed uses in plugs, which require routine replacement are excluded from the warranty.

This warranty is only valid if all particulars are completed and registered within 14 days from the date of purchase.

Should you have further enquiries or require more information regarding warranty coverage:

Call our Service Department at +65 6741 7088

Visit our Service Centre at Focus One, Level 1 Singapore (408555)

This warranty is only valid in Singapore.

We offer a 7-day return policy for your convenience. If you wish to initiate a return, please ensure that you do so within 7 days of receiving your item*.

To be eligible for a return, please note the following requirements:

  • The device, original packaging and user manual, must be in the same condition as when you received it.
  • Returns are only accepted for items with manufacturing defects. 
  • Please provide a receipt or proof of purchase.

    Please be aware that any wear and tear on the device may be subject to additional charges.

    Return Process:

    To initiate a return, please contact us directly at cs@airleo.co. Items sent back without prior notification will not be accepted.

    Before returning the item, please:
  • Take a high-quality 360-degree video, (not more than 0.5 metres away) of the product as a visual record.
  • Do not put the product back into the packaging, as our delivery personnel need to inspect it before collection.

    Please note that the customer is responsible for any administrative costs associated with the refund process. If you choose to return the item through our designated transportation service, a transportation fee of $70 and a checking fee of $30 will be charged upon collection. However, if you prefer to arrange and handle the return transportation yourself, the transportation fee will be waived.

    Damages and Issues:

    Upon receiving your order, we kindly ask that you inspect it carefully. If you notice any defects or damages, or if you receive the wrong item, please contact us immediately. We will assess the issue and work towards a resolution.

    Refunds: 

    Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed automatically using your original payment method. Please keep in mind that it may take some time for the refund to appear in your account, as processing times can vary. This can take up to 21 working days.

    Please feel free to reach out to us if you have any further questions or concerns regarding our refund policy. We are here to assist you.